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How We Handle Your Account Information

We collect and protect the information you share when you create an account, deposit through bKash, Nagad or Rocket, and use our lobby. This policy explains what we gather, why we need it, and how you control it.

Account dataPayment detailsDevice informationContact recordsSession activity
666v How We Handle Your Account Information

Privacy Questions and Data Requests

Reach our data-protection contact to ask what information we hold, request corrections, or submit a deletion request. Provide your registered mobile number or email so we can verify your account before sharing any record. Response times depend on the complexity of your request and the verification steps required.

Email enquiries Send data-access or deletion requests to our support email. Include your registered mobile number and a brief description of what you need. We reply once we verify your identity against our account records.
Live chat privacy help Open the chat widget and select the privacy option. An agent will guide you through the request form and explain what documents or account details we need to proceed with your data enquiry.
Account settings access Log in and visit account settings to view the personal details we store, update your mobile number or email, and review recent login sessions. For full data export or deletion, contact support directly.

Data Security and Retention Practices

We encrypt payment details in transit and at rest, restrict internal access to account data on a need-to-know basis, and log every query against your record for audit purposes. Cookies track your session state and language preference; you can clear them in your browser, though that will sign you out and reset preferences each visit.

Payment encryption

bKash, Nagad and Rocket transactions pass through SSL connections. We store only the transaction reference and timestamp, not your wallet PIN or full account number, so even our own team cannot see your wallet credentials.

Cookie usage

We set a session cookie to keep you logged in, a language cookie to remember your English preference, and an analytics cookie to count visits. No third-party advertising cookies track you across other sites.

Access control

Support agents see your mobile number, email and transaction history when you open a ticket. Developers and payment staff access anonymised logs. No one outside these roles can query your account without management approval and an audit trail.

Data retention

Active accounts remain on file. Closed accounts stay in our archive for the period local regulations require, then we delete personal identifiers and retain only anonymised transaction summaries for financial reconciliation.

Privacy Policy Questions

We collect your mobile number, email address, date of birth, and device metadata during registration. When you deposit through bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp but not your wallet PIN.

Yes. Contact support with your registered mobile number or email and ask for a data-access request. We will verify your identity, then send a report listing your account details, transaction history and session logs within the timeframe local law allows.

We retain closed account data for the period required by local financial and audit regulations, which varies by jurisdiction. After that window, we delete personal identifiers and keep only anonymised transaction summaries for reconciliation purposes.

We share transaction references with bKash, Nagad and Rocket to process your deposits and withdrawals; they handle that data under their own privacy terms. We do not sell your information to advertisers or marketing platforms.

You can request account closure and data deletion through support. We will close your account immediately, then delete personal identifiers after the retention period local law requires. Some anonymised records remain for financial audit purposes.

We use a session cookie to keep you logged in, a language preference cookie, and an analytics cookie to count visits. You can disable or delete cookies in your browser settings, but that will sign you out and reset your preferences each time you visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.